Last updated: 10 November 2026
This policy explains how T. J. Wheeler Limited, trading as Wheelbase Garage, uses personal information collected through https://wheelbasegarage.com.
1. Who we are
T. J. Wheeler Limited is the controller of the personal information described here. The company is registered in England and Wales (company number 03798145), with its registered office at 5 Cornfield Terrace, Eastbourne, East Sussex, BN21 4NN. For anything about this policy or your information, contact us at the garage:
- Address: 24B Victoria Way, Burgess Hill, West Sussex, RH15 9NF
- Email: [email protected]
- Phone: 01444 248754
2. What we collect and why
| What happens | Information | Why | Lawful basis | How long we keep it |
|---|---|---|---|---|
| Sending us a message or booking request through the form on the Contact or Book Online page | Your name, email address, phone number and your message | To reply to you and, if you want work done on your vehicle, to arrange it | Steps you asked us to take before any contract / Legitimate interests | As long as we need to deal with your enquiry and any follow-up. If you become a customer, for as long as we work together, and afterwards for as long as we need for our business records (for example, tax records). |
| Contacting us by the email address or phone number shown on the website | Your name, email address or phone number, and whatever you tell us | To reply to you and, if you want work done on your vehicle, to arrange it | Steps you asked us to take before any contract / Legitimate interests | As for the form, above |
| Protecting the form from spam | Your IP address, and information about your device and how you use the page | To tell real messages apart from automated spam | Legitimate interests | Only for the check made when the page loads and when you send the form |
| Measuring how the website is used, if you agree | Pages visited, how you arrived, device and browser type, approximate location (town or region), and Google Analytics identifiers | To see which pages help people find and contact us | Your consent | No more than 14 months |
| Recording how pages are used, if you agree | Clicks, scrolling and mouse movement on our pages, device and browser type, approximate location. Anything typed into the form is hidden from the recording | To find pages that are confusing or do not work properly | Your consent | Most recordings 30 days; a sample of recordings and summary data up to 13 months |
| Showing our location on a Google map, if you agree or click to load it | Your IP address and information about your device, sent to Google when the map loads | To show you where the garage is | Your consent | We do not keep it. Google's handling is set out in its own privacy policy |
| Running the website securely | IP address, browser details, pages requested and the time | To keep the website available and secure | Legitimate interests | As long as we need them to keep the website running securely |
The form needs an email address and a phone number so that we can get back to you. It will not send without them. You do not have to use the form: you can phone or email us instead.
Where we rely on legitimate interests, the interest is:
- Messages and enquiries: Answering questions from people who get in touch before they have asked us to do any work
- Spam protection: Keeping the form free of automated abuse, so genuine messages reach us
- Running the website securely: Protecting the website and the people using it from attack
We do not send marketing emails or newsletters, we do not sell your information, and we do not make decisions about you by automated means.
3. Who receives it
| Recipient | What they do | Where the information is processed |
|---|---|---|
| Bulldogs Digital Ltd | Hosts and maintains the website, including the copy of form messages the website keeps | UK, Germany (backups) |
| Cloudflare, Inc. | Delivers the website and filters malicious traffic | Worldwide, including the USA |
| Google Ireland Limited (Google Workspace) | Sends the email that passes your form message on to us | UK, EEA, USA and elsewhere |
| Microsoft Ireland Operations Limited (Microsoft 365) | Our email service, where your message arrives | UK, USA and elsewhere |
| Google LLC (reCAPTCHA) | Spam protection on the form | USA and elsewhere |
| Google Ireland Limited | Website statistics (Google Analytics, through Google Tag Manager) | EEA, USA |
| Microsoft Corporation (Clarity) | Recording how pages are used | USA and elsewhere |
| Google Ireland Limited (Google Maps) | The map showing where we are | EEA, USA |
Where information is processed outside the UK, the transfer is covered as follows:
- Bulldogs Digital Ltd: UK adequacy regulations for the EEA
- Cloudflare, Inc.: UK Extension to the EU-US Data Privacy Framework
- Google (Google Workspace, reCAPTCHA, Google Analytics and Google Maps): UK Extension to the EU-US Data Privacy Framework (Google LLC)
- Microsoft (Microsoft 365 and Clarity): UK Extension to the EU-US Data Privacy Framework (Microsoft Corporation)
You can ask us for a copy of these safeguards.
4. Your rights
You can ask us for a copy of your information, ask us to correct it or delete it, ask us to restrict how we use it, and, where we rely on your consent or on steps towards a contract, ask for it in a portable format. Some of these rights apply only in certain circumstances. Where we rely on your consent you can withdraw it at any time; for cookies, see our cookie policy.
Right to object: where we rely on legitimate interests, you have the right to object to our use of your information.
To use any of these rights, contact us using the details in section 1. We will reply within one month.
5. Complaints
If you are unhappy with how we have used your personal information, please tell us first so that we can put it right:
- email [email protected]
- post to 24B Victoria Way, Burgess Hill, West Sussex, RH15 9NF
We will acknowledge your complaint within 30 days. You can also complain to the Information Commission (known as the ICO): ico.org.uk/make-a-complaint or 0303 123 1113.
Policy version 1.1 / reviewed 10 November 2026